Bently888 Privacy Policy – We Take Care of Your Data

1Introduction

Bently888 ("we", "our platform") values the privacy of every player who uses our services. This Privacy Policy explains in detail our practices regarding the collection, use, storage, and protection of personal data yours.

We are committed to ensuring that your personal information is handled responsibly and in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia, as well as relevant international privacy standards.

This Policy applies to:

• All visitors to bently888.my;
• Registered players using any bently888 service;
• Individuals who contact bently888 through any support channel;
• Any party that interacts with the bently888 platform in any capacity.

If you have any questions about how we handle your personal data, don't hesitate to reach us at support@bently888.my.

2Personal Data We Collect

Bently888 only collects data that is strictly necessary to provide you with the best service. The following are the categories of data we collect:

Data We Do Not Collect: Bently888 does not collect sensitive information such as biometric data, medical records, or religious beliefs unless required by law.

3How We Use Your Data

All personal data collected by bently888 used for legitimate and transparent purposes. We will not use your data for any purpose other than those stated below:

• Account Management: To create, verify, and manage your bently888 account, including the KYC process and age verification;
• Transaction Processing: To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX and bank transfers, and to manage withdrawals to your account;
• Platform Security: To detect and prevent fraud, hacking, money laundering, and any suspicious activity on the bently888 platform;
• Customer Support: To respond to enquiries, resolve complaints, and provide you with technical assistance ;
• Responsible Gambling: To monitor your gaming patterns and detect early signs of problem gambling, as well as to enforce the limits you have set for yourself;
• Service Improvements: To analyse how players use the bently888 platform in order to improve user experience, technical performance and game offerings;
• Marketing Communications: To send you bently888 promotional information, bonuses, and exclusive offers — only where you have given consent to receive such communications;
• Legal Compliance: To fulfil relevant legal and regulatory obligations, including reporting requirements to the relevant authorities.

4Sharing Data With Third Parties

Bently888 does not sell or transfer your personal data to third parties for marketing purposes. However, in certain situations we may need to share your information with the following parties:

• Payment Providers: Payment gateways and banks such as Maybank2u and CIMB Clicks, as well as e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow), require certain transaction data to securely process your payments;
• Technical Service Providers: Companies that assist us in operating the platform on a technical level, including server and cloud service providers, who are bound by strict confidentiality agreements;
• Game Providers: Third-party game providers offering slots, live casino, roulette and other games on the bently888 platform may receive the game data necessary to operate those games;
• Legal Authorities: bently888 will disclose the required data to authorities such as the police, courts or regulatory bodies when mandated by law or court order;
• Anti-Fraud Services: We may share certain information with third-party identity verification and anti-fraud services to protect the integrity of the bently888 platform.

All third parties who receive your data from bently888 are bound by data protection agreements that require them to handle your information to the same or a higher standard of security than we ourselves apply.

5Cookies & Tracking Technologies

Bently888 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

• Essential Cookies: Required for the platform to function properly. These include login session cookies and security cookies. They cannot be disabled without affecting core platform functionality;
• Performance Cookies: Helping us understand how players use the bently888 platform by collecting anonymous statistical data. This data is used solely to improve our services;
• Functional Cookies: Saving your preferences such as language, display settings, and login details for your convenience on future visits;
• Marketing Cookies: Used only with your consent to display relevant bently888 advertisements and promotions. You may withdraw this consent at any time.

You can manage your cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of the bently888 platform.

6Data Security

Bently888 makes serious investments in security infrastructure to keep your personal data protected at all times. Key security measures we employ include:

• 256-bit SSL/TLS Encryption for all data in transit between your device and bently888's servers;
• AES-256 Encryption for all sensitive data stored in our databases;
• Two-Factor Authentication (2FA) available to all bently888 player accounts;
• 24/7 Security Monitoring by our cybersecurity team to detect any threats or intrusion attempts;
• Penetration Testing conducted periodically by independent security experts;
• Strict Access Controls ensure that only authorised personnel can access player data, with every instance of access logged for audit purposes.

7Data Retention & Deletion

Bently888 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Malaysian law.

• Active Account Data: Retained for as long as your bently888 account is active and for 7 years after account closure, in accordance with accounting and anti-money laundering legal requirements;
• Transaction Records: Retained for 7 years in compliance with the Companies Act and Inland Revenue Board (LHDN) Malaysia requirements;
• Security Logs: Retained for 2 years for security investigation purposes if required;
• Communication Data: Live chat transcripts and support emails are retained for 2 years for quality control and reference purposes;
• Marketing Data: Retained until you withdraw your marketing consent.

Once the defined retention period has elapsed, your data will be securely deleted using methods that ensure it cannot be recovered.

8Your Rights as a Player

Under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by bently888:

To exercise any of the above rights, contact us at support@bently888.my stating the right you wish to exercise and your account details. We will process your request within 14 working days.

9Children's Privacy

The bently888 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If you believe a child has provided their personal data to bently888 without parental or guardian knowledge, please contact us immediately at support@bently888.my. We will take steps to delete that data as soon as possible once verified.

Bently888 employs a robust age verification process during registration, including identity card verification, to ensure our platform is not accessed by underage individuals.

10Changes to the Privacy Policy

Bently888 reserves the right to update or amend this Privacy Policy at any time. Any changes will take effect immediately upon publication on bently888.my.

When material changes are made to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document;
• Displaying a prominent notice on the bently888.my homepage for a minimum of 30 days;
• Sending email notifications to all registered members if the changes materially affect the way we use your data.

Your continued use of the bently888 platform after any changes to the Privacy Policy are published will be considered your acceptance of the updated policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

11Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how bently888 handles your personal data, please reach out to us through the following channels:

• Email: support@bently888.my
• Live Chat: Available 24/7 at bently888.my
• Response Time: We are committed to responding to all privacy enquiries within 2 working days.

If you are not satisfied with our response, you have the right to file a complaint with Department of Personal Data Protection Malaysia under the Ministry of Digital.